Post-launch support
Launch day is where the relationship actually starts, not where the invoice ends. Real users find the edge cases QA never will - we're still on the line to fix them, because that's when software genuinely gets tested.
What actually happens the week after launch
Real traffic behaves nothing like a staging environment. Users find the input you didn't validate, the edge case in a timezone you didn't test, the flow that breaks on an older phone. We monitor error rates and performance from the first hour live, so most of the time we catch it before you have to report it.
What's included, not upsold
Bug fixes, uptime monitoring, and a defined window for small adjustments are part of the original agreement - written into the scope before we start, not a retainer pitch that appears in your inbox the week after launch.
Past the bug list
We watch what real users actually do once the product is live, and bring you a short, prioritized list of what's worth building next - grounded in behavior, not in whoever argued loudest in the last planning meeting.
When you're ready to keep building
Teams that want to keep shipping past the initial scope move to a flexible retainer or sprint-based arrangement - month to month, no long-term contract required. If you'd rather bring it in-house at that point, the clean handoff on the Clean architecture page means you can.
Us vs. the typical agency, after launch
Common questions
Don't launch and hope
Ship with a team that's still answering the phone in week six, not just on launch day.
Plan your launch support